Privacy policy
Last updated: 4 August 2026
This policy explains what personal information Opera Entertainment Australia collects, why we collect it and what we do with it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We collect information you give us directly through the forms on this site: your name, email address, phone number, suburb and whatever you write in the message field. Vendor and volunteer forms collect additional details such as your ABN, insurance status and availability.
We also collect limited technical information automatically — pages visited, approximate location by city, device type and referring website — through the analytics and advertising tools described below.
We do not collect payment information. Ticket payments are processed by the ticketing platform used for that event, on their own systems and under their own privacy policy. The platform is named on the event page.
Cookies, analytics and advertising
This site uses the Meta (Facebook) Pixel. It places cookies in your browser and reports back to Meta which pages you visited and whether you clicked through to buy a ticket. We use this to measure our advertising and to show ads to people who have visited the site. Meta may match this activity to your Facebook or Instagram account.
We also use [Cloudflare Web Analytics / Google Analytics 4] to count visits and understand which pages are useful.
You can opt out of personalised advertising in your Facebook and Instagram ad settings, and you can block cookies in your browser settings. Blocking them will not stop the site working.
How we use your information
- To reply to your enquiry, application or booking question
- To organise volunteers, vendors, performers and sponsors for an event
- To send you event announcements, if you asked us to
- To measure and improve our advertising
- To meet our legal, insurance and venue obligations
We do not sell your personal information.
Who we share it with
We share information only where it is necessary: with the venue and our security contractor for accreditation, with our email and form providers who host the data, and with government or emergency services where we are required to. Some of these providers store data outside Australia, including in the United States and the European Union.
Marketing emails
We only email you about events if you signed up. Every email has an unsubscribe link and we act on it immediately. Unsubscribing does not affect a ticket you have already bought.
How long we keep it
Enquiries are kept for [two] years. Volunteer, vendor and sponsor records are kept for [seven] years for insurance and tax purposes. Mailing list subscriptions are kept until you unsubscribe.
Access, correction and complaints
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email us and we will respond within 30 days.
If you are not satisfied with how we have handled your information, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
Questions about this page: send us an email to info@operaentertainment.com.au